Please ask to speak to the manager on duty if you have a question or concern. Our managers will do their best to help resolve your issue, to the best of their ability and authority. If the shift manager is unable to quickly resolve your issue, he or she will refer you to our Customer Service department.

Our Customer Service managers will work on your issue until it is resolved. Customer Service can be reached by phone at 617-641-8734. This is a voicemail system. Please leave your name, your account number (if possible), a brief message on the nature of your issue and a callback number. One of our Customer Service managers will contact you as soon as possible.

You can email Customer Service at service@hollywoodexpressvideo.com as well, or you can use the feedback form on this page.